Q: How do I reset my password?
Click “Don’t remember your password?” on the login page.
Q: I sent an invitation to someone and they did not receive it.
Ask the recipient to check junk and spam folders for the invitation. Links to create passwords expire after 24 hours. You can re-send invitations once every 24 hours from the user or company summary page.
To learn more about managing contacts click here.
Q: How do I report a bug?
Report any bugs or issues you encounter immediately via our in-app chat support feature. Please include steps to reproduce the issue with screenshots, page URLs, and user emails if possible.
Q: How do I get my questions answered?
Use our in-app chat support for the quickest reply. If you're looking for a deeper dive, sign up for a live webinar with Q&A at https://www.coachlogix.com/coachlogix-resources or purchase 1:1 training here.
Q: How safe is CoachLogix?
CoachLogix enforces best practice technical safeguards to protect the integrity and security of your data. CoachLogix has been certified to exceed industry standards based on third party penetration tests and is used by global fortune 500 companies - all of which have reviewed and approved the platform from an IT security standpoint.
To read our policies click here.
Q: How do I cancel my plan?
You can cancel your subscription at any time. To cancel your plan, simply click VIEW PLANS and select the Free plan again.
To learn more about subscriptions click here.
Q: Can I create group coaching engagements with more than one coach or coachee?
CoachLogix only supports 1:1 engagements at this time. We don't yet support group engagements with more than one coachee.