On October 28, 2020, we became aware that data since October 4, 2020 has been lost, including any new accounts created. This was not a security breach.
What Does This Mean For You?
If you signed up, sent or received an invitation to create an account between October 4, 2020 and October 28, 2020, you will find the account has been lost.
If you made changes to your plan between October 4, 2020 and October 28, 2020, and do not see these changes reflected in your account, please reach out to [email protected]
Was My Data Exposed?
No data was exposed.
What Steps Are We Taking to Prevent This From Occurring Again?
We have several dedicated teams working diligently to ensure that additional backup systems are installed with waterfall signals.
For More Information:
If you have any questions, please feel free to contact our Customer Support team at [email protected].
We would like to extend our most sincere apologies and we understand that we have let you down. We are taking every measure to prevent this or something like this occurring in the future.